tERMS OF SERVICE

Shine Doctor provides Free Shipping to all lower 48 states.  

We ship within the US and Worldwide. Orders ship via FedEx Ground, UPS Ground or US Postal Service.

For Expedited Shipping or Shipments to Canada, Alaska, Hawaii, Puerto Rico and other International Orders shipping fees may apply, please call or email us for a shipping quote.

At Shine Doctor our goal is to ensure complete satisfaction with your order.  If, for any reason, you are unsatisfied with your order you may return the products to us within 30 days of the purchase date on your invoice. 

If your item arrives damaged from transit or is lost, all claims must be reported to Shine Doctor within three business days of delivery. This leaves us enough time to contact the appropriate courier. If a claim is not reported within this time frame the customer must contact the courier directly to process his/her claim. We will be in contact through every step of a reported claim and send replacement merchandise once it is approved.

Steps to a return:

1. Call or email our customer service team to ensure you are eligible for a return, and to receive an RMA (return merchandise authorization). Phone number and email are below in step four.
2. Prepare your package for shipment. Return shipping charges are the responsibility of the customer, assuming no defect.
3. Please note, we will only credit back unused packages if your return is not due to defect. Please disclose all issues in your RMA consultation.
4. Once you receive your RMA, please send your package back with a copy of your invoice inside. To the address below:
   
   Shine Doctor
   ATTN: Returns Department
   1450 Park Ct. Suite 1
   Chanhassen, MN 55317
   952-412-9650
   sales@shinedoctorusa.com
   
5. All packages will be inspected upon arrival to Shine Doctor.
6. We will populate the products received and credit due back to the customer. Once this is complete we will email a report stating the contents. Shipping costs paid by the customer will not be refunded. We also reserve the right to deduct our shipping costs if the return is not due to our error or defect, even if the customer qualified for free shipping.
7. We will credit your credit card, debit card, PayPal, Shine Doctor Account, or send a check for refund. Credits will be applied to your card/account between 24-72 business hours. If receiving a check refund, it may take up to ten business days. You will receive an email when this is complete.

If you have any questions about your return status or would like to do the entire process via telephone, please call us at 952-412-9650. We will do our best to meet your needs! 

Legal Disclaimer:

• Shine Doctor is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. We are responsible solely for the monetary value of the purchased products.

Our Commitment to Privacy:
We are glad that you have chosen to shop at Shinedoctorusa.com. We are committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us. We respect your privacy and intend to give you as much control as possible over your personal information.

What Information Do We Collect?
Information That You Provide Us: 

We accept and store any information that you submit on Shinedoctorusa.com or by any other means. For example, you may provide personal information when you place an order, enter a giveaway, request a publication, or contact us. This information may include name, address, phone numbers, email address, credit card and payment information, and other personal information.

Web Site Use Information: 

We collect and analyze technical information about how customers interact with Shinedoctorusa.com, including, but not limited to, IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information.

Cookies:

Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wish list for example.

Email Information and Contact Forms:

We may collect, store, and use any information that you submit via email or any of the forms on our website. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.